Responsabilização como dispositivo relacional e ferramenta necessária a prática na estratégia saúde da família: atenção à demanda induzida e espontânea em um município da bahia

Abstract

Introduction: accountability is understood as a powerful tool in health work process, being able to provide remarkable changes in the organization of care model, aimed at solving the demands of people who enter the health services. However, the accountability assumed by the worker or health care team when hinged to the host, qualified listening and create bonds, is configured in a key agency and can provide closer relations between workers and users, promoting the recognition of the actual conditions and health needs of people and the community. Objectives: To discuss the different approaches on accountability and present them in an articulated wayunderstanding relational device associated with the definition of essential tool in the development of health work proposed for the Primary Health Care (ABS); analyze how the accountability of staff working in the Family Health Strategy in a city of Bahiahas been built in search of solving the demands of users. Methodology: qualitative and reflective approach was used in this study the. Therefore, we sought to identify texts through theoretical review, which addressed the different dimensions of health accountability, the Virtual Health Library (BVS) and Higher Education Personnel Improvement Coordination database(CAPES) from searching the word "accountability", identifying initially 348 studies, 38 of them were selected, relevant to the development to the study. Semi-structured interviews with users (13), health workers (22) and leaders (09), totalling 44 interviewed, and systematic observation of 07 (seven) Family Health Units in a municipality of Bahia were conducted. Data analysis was guided by the theme and reflective content analysis, and analytic flowchart. Results: accountability can be built from the user's first contact with the service, with potential to expand more responsive practices between workers and users. However, the organization of services in the Family Health Strategy (ESF) is driven by scheduled or induced demand focusing on users residing in the territory of social health unit, in certain lines of care, with directions agenda, attention occurring in the specific dayin the week and delimitation of quantitative spaces. The attention to spontaneous demand is organized based on the recognition of acute demand, based on illness and in need of immediate care; and non-acute demand, represented by situations that can wait for the service. It was identified lack of teamwork, reflecting a context in which every employee carries accountability for their practice in isolation, disjointed and directed almost exclusively induced demands. Concluding Remarks: The organization demands for ESF happens through the actions programming, directed to induced demand, based on individualism of the subject. The care to spontaneous demand has been driven by the logic of care to acute demand when there are urgent attention. The accountability for the development of health practices is taken individually, for each worker performs his function without promoting joint practices with the other team members. Finally, it is necessary to understand that accountability is underpinned in the actions of all subjects involved, associated with interconnected health services, making this way an articulated network of assurance continued care to users and families.